Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to discuss a potential partnership, this is the right place to reach us. The team behind Online Casinos Australia reads every message and responds as quickly as we can.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and include as much detail as you can so we can give you a useful reply the first time around.
We aim to respond to all enquiries within two business days. If your question is time-sensitive — for example, if you've spotted an error in a bonus offer or terms condition on one of our reviewed casinos — please mark your subject line accordingly and we'll prioritise it.
What We Can Help With
- Content questions — queries about how we research and rate casinos, our scoring methodology, or why a particular site is ranked where it is.
- Factual corrections — if you believe a bonus offer, withdrawal time, payment method or any other detail on our site is out of date or inaccurate, please let us know. Keeping our information current matters to us.
- Responsible gambling concerns — if you or someone you know needs support, our responsible gambling page has resources and guidance. You can also contact us directly and we'll point you in the right direction.
- Partnership and advertising enquiries — we consider requests from licensed offshore casino operators who meet our editorial standards. Please include full details of the operator, its licensing and the nature of your proposal.
- General feedback — suggestions for new content, comparisons you'd like to see, or anything else about the site.
What We Cannot Help With
Online Casinos Australia is an independent comparison site. We do not operate any of the casinos featured in our reviews, and we are not able to access your player account, process withdrawals, resolve disputes with a casino or act on your behalf with any operator.
If you have a complaint about a specific casino, you should contact that operator's customer support team directly. Most of the platforms we cover offer live chat around the clock. For unresolved disputes, an independent alternative dispute resolution (ADR) service may be able to assist — details are usually available in the casino's terms and conditions.
A Note on Our Editorial Independence
Online Casinos Australia earns commission when readers follow our links and register with a casino. That commercial relationship does not influence how we rank or review operators — our assessments are based on consistent criteria applied across every site we cover. You can read more about who we are and how we work on our about us page, and our full terms and conditions set out the basis on which we publish.
If you have concerns about how a particular casino is presented on this site, or believe our coverage creates a misleading impression, we take that seriously. Email us with the specifics and we will review it.
Responsible Gambling
We're committed to promoting safe play. If gambling is causing you or someone close to you harm, please don't hesitate to reach out — or visit our responsible gambling page for practical support and links to Australian helplines. You should always gamble only with money you can afford to lose, and never chase losses.